When your order ships
Everything we sell is a pre-order. We take payment in full when you order and send your order later.
Before pre-orders open, each product page will show an estimated dispatch window. That's when we expect to send your order. Delivery takes extra time on top of that.
If we can't send your order within that window, we email you and you can cancel for a full refund.
Where we deliver and what it costs
We'll publish these details here before pre-orders open.
- Countries we deliver to
- Coming soon
- Delivery prices
- Coming soon
- Carriers
- Coming soon
- Delivery times
- Coming soon
- Tracking
- Coming soon
- Import duties and taxes on orders sent outside the UK
- Coming soon
Prices are shown in your region's currency: pounds sterling (GBP) in the United Kingdom, euros (EUR) in Europe, and US dollars (USD) in the United States and the rest of the world. You pay in the currency shown for your region. Our terms of sale list which countries are in each region.
The price shown for each item is the total price, including any VAT that applies. Delivery is charged on top. You'll see the delivery charge at checkout before you pay.
Your delivery address
You give your delivery address at checkout, and that's where we send your order. Check it before you pay.
If you spot a mistake, email orders@ndangered.com before your order ships. Once a parcel is on its way, we may not be able to redirect it.
What happens if a parcel goes to a wrong address you gave us, or comes back to us undelivered: Coming soon
If your parcel is late
If your parcel hasn't arrived by the end of the dispatch window plus the delivery time listed above, email orders@ndangered.com with your order details and we'll look into it.
You also have rights under the Consumer Rights Act 2015. If we don't deliver in that time, you can give us a new deadline that's reasonable in the circumstances. If we miss that too, you can end the contract and we refund everything you've paid.
You don't need to set a new deadline if we refuse to deliver. The same applies if delivery on time was essential, and you told us so before you ordered or it was clear at the time. In those cases you can end the contract straight away.
If your parcel is lost or damaged
Your order is our responsibility until it reaches you, or someone you've asked to take it in for you. If a parcel is lost or damaged on its way to you, we send a replacement or refund you in full.
Email orders@ndangered.com with your order details and tell us what happened. If anything arrived damaged, a photo helps.
An item that arrives damaged counts as faulty. You then have your rights under the Consumer Rights Act 2015, including a full refund if you reject it within 30 days of delivery. We pay the return postage. Our returns and refunds page sets out these rights in full.
Cancelling and returns
You can cancel for a full refund, including delivery, any time before your order ships. Email orders@ndangered.com with your order details. We refund you to your original payment method within 14 days of your email.
After your order ships, you can still cancel until 14 days after the day it's delivered. You then have a further 14 days to send it back. You pay the return postage unless an item is faulty or we sent the wrong thing.
If you cancel after your order has shipped, your refund includes the standard delivery charge but not the extra cost of any premium delivery you chose. Our returns and refunds page explains how to send items back and when we refund you.